Support Centre

All of our file requests are manually accepted: your name/email is cross referenced with our order database. Most requests are accepted within 15 minutes of the order, but sometimes (depending on order volume) it may take slightly longer.

You can access the login page by following the link found in the menu bar at the top of the page. Once you have opened the webpage you will see the login page, please enter your details and login. You will then see links to all your products related to that order. Note that if you have multiple orders you will need to use the order specific details each time. Once you click the links to your products then you will be redirected to Google Drive where we store all our files and manage access permissions. Please login via Google and then request access to your files. We will then check your order against your access request to the files and grant you permission.

All of our requests to purchased notes are handled by Google. Once you login, you then must sign in with a Google account and request access. This allows us to verify your identity. Requests are normally authenticated within 15 minutes, after which you will have unlimited access to all your purchased files – just remember to login to your Google account.

You can access the login page by following the link found in the menu bar at the top of the page. Once you have opened the webpage you will see the login page, please enter your details and login. You will then see links to all your products related to that order. Note that if you have multiple orders you will need to use the order specific details each time. Once you click the links to your products then you will be redirected to Google Drive where we store all our files and manage access permissions. Please login via Google and then request access to your files. We will then check your order against your access request to the files and grant you permission.

If we have permission from the owner of the notes to allow download/print licences then the option will be available in the Licence drop down menu on the product page. 

If the download option is not available, is there a way I can still download them?

If the option to download the notes is not available, it means that the owner of the notes has asked that their work be protected – but don’t worry you will still have full access to your purchases and will be able to view them in full UHD quality.

We do not post any notes/exam solutions or any purchases from our store to customers. You will have unlimited access to your purchased files via Google Drive.

You will be automatically emailed login details to access your purchased notes.

Once your order has been completed you will be automatically emailed login details to view all your purchases via our online Order Management System. Here you will be able to see all the notes you have associated with your order. The login button can be found at the top of the webpage in the menu bar. In your confirmation email your will receive your username and password. The username will be the same as your confirmation number and password the same as your order number.

You can access the login page by following the link found in the menu bar at the top of the page. Once you have opened the webpage you will see the login page, please enter your details and login. You will then see links to all your products related to that order. Note that if you have multiple orders you will need to use the order specific details each time. Once you click the links to your products then you will be redirected to Google Drive where we store all our files and manage access permissions. Please  login via Google and then request access to your files. We will then check your order against your access request to the files and grant you permission.

Our website is SSL certified, you can click the padlock icon at the top of your web browser to view our encryption certificate. This means that all your information and data is securely encrypted and fully protected. You can view our SSL certificate here.

We do not process nor handle any of your payments. All payment credentials are securely managed and processed by PayPal and/or Stripe (depending on who you use to checkout with). To find out more about their security and infrastructures please visit their websites.

Once your order has been completed you will be automatically emailed login details to view all your purchases via our online Order Management System. Here you will be able to see all the notes you have associated with your order. The login button can be found at the top of the webpage in the menu bar. In your confirmation email your will receive your username and password. The username will be the same as your confirmation number and password the same as your order number.
You can access the login page by following the link found in the menu bar at the top of the page. Once you have opened the webpage you will see the login page, please enter your details and login. You will then see links to all your products related to that order. Note that if you have multiple orders you will need to use the order specific details each time. Once you click the links to your products then you will be redirected to Google Drive where we store all our files and manage access permissions. Please login via Google and then request access to your files. We will then check your order against your access request to the files and grant you permission.

All of our files are handled and processed by Google via Google Drive. This allows us to protect all our files and only allow access to those students who have actually purchased notes. In order for us to speed up the authorisation process we recommend that you use your Gmail account at checkout so you don’t have unnecessary waiting times.

But don’t worry, if you do not want to use your Google account ID at purchase then that’s fine, your order will be processed as normal, although it might take longer.

When a seller submits a set of notes to us we manually check each individual document to ensure completeness and quality standards are met. We will never upload partial notes nor will we ever upload something of poor quality. We also ensure that the seller is a 1st or 2:1 class student before finally publishing the product listing on our website.

We regularly reject notes sent to us if they are of poor quality, are already available on the public domain, or are incomplete. This way you know that everything we sell is of the highest standard! If you ever have any doubt regarding the standard on the notes please immediately contact us.